talksy-privacy

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Privacy Policy

Last Updated: January 1, 2026

Talksy Chat Widget ("the App") provides chat functionality to Shopify merchants. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

1. Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

Merchant Information: Store name, email, and shop domain to manage your account.
Customer Data: To facilitate the chat, we may process names and email addresses provided by customers during a chat session.

2. How Do We Use Your Personal Information?

We use the information we collect to:

Provide and operate the chat widget service.
Communicate with you (the Merchant).
Provide technical support and improve the App's functionality.

3. Data Retention

Chat logs and customer contact information are retained only as long as necessary to provide the service or until you request deletion. We comply with Shopify's mandatory webhooks regarding data erasure (GDPR/CCPA).

4. Sharing Your Personal Information

We do not sell your personal information. We only share information with third parties (like Shopify) to facilitate the service as described above.

5. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

6. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@yourdomain.com.